Link to Wilfrid Laurier University Website Experts at Laurier

1 result for "Service Failure, service recovery":

Photo of Chatura Ranaweera

Chatura Ranaweera

Department of
Marketing

Expert In:

  • Service Failure, service recovery
  • Service Marketing and Service Industry Management
  • Customer dissatisfaction, complaining
  • Customer satisfaction, engagement, loyalty, trust
View Profile
© | Wilfrid Laurier University | 75 University Avenue West, Waterloo, Ontario, Canada N2L 3C5 | 519-884-0710
Powered by
Link to Kosmos Directory Software by Expertise Finder