I hold a Bachelor's Degree in Radio, TV and Film and my Masters and PhD in Information Science.
Prior to my appointment at Laurier, I held the Rogers Research Chair in News, Media, and Technology at Ryerson University. I also held faculty positions at Syracuse and Drexel universities where I taught User-Centered Design, Usability, UX, Knowledge Management, Information Architecture, and Digital Reference. I also spent time working as a researcher at CNN, and in educational technology for IBM.
My research bridges multiple disciplines and appears in the journal literature of computer science, humanities, communication studies, information management, and media studies. For more than 20 years, my research has focused on the study of how humans seek, use, share, manipulate, store, retrieve, and organize digital multimedia. I was founding Director for Social Science Research in a $23M Canadian Centre of Excellence that served as both a research network and commercialization engine in order to address complex issues in digital media and transform multidisciplinary research into user-centered solutions.